Grievance & Complaints Procedure
This Grievance & Complaints Procedure applies to all internal and external stakeholders of Gama Home Solutions Private Limited, including employees, contractors, vendors, clients, business partners, members of the public, and any affiliated individuals.
We are committed to maintaining a safe, ethical, transparent, and legally compliant environment across all our operations.
When to Raise a Concern
Stakeholders are encouraged to raise a grievance or complaint if they believe there has been:
1. A violation of the Company’s internal policies, procedures, or operational standards
2. A breach of applicable local, national, or international laws or regulations
3. Any form of misconduct, unethical behavior, fraud, or non-compliance related to Company activities
4. Actions, decisions, or practices that appear improper, unsafe, discriminatory, or unlawful
5. All concerns raised are taken seriously and reviewed objectively.
Our Commitment
At Gama Home Solutions Private Limited, we are committed to addressing all grievances with the highest standards of integrity and professionalism. Every grievance is formally acknowledged, documented, and reviewed in a timely manner, ensuring it is handled with fairness, impartiality, and transparency. Each matter is thoroughly investigated to identify the root cause.
Appropriate corrective and preventive actions are implemented to ensure effective resolution, and outcomes are continuously monitored and evaluated for effectiveness.
Insights gained from grievance handling are used to drive continuous improvement across the organization. All grievances are managed strictly in accordance with established internal procedures and applicable legal and regulatory requirements.
How to Report a Concern
Stakeholders may report a grievance or submit a complaint by contacting us via email at info@gamastore.in.
All complaints are handled with the utmost confidentiality and professionalism. Information, including the identity of the complainant, is disclosed only to authorized personnel who are directly involved in the investigation and resolution process.
Submit a Formal Grievance
Stakeholders may also submit a formal grievance through our Official Complaint Submission Form: Click Here